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COVID-19 resources

We know this is a stressful time for our families, especially those who are immunocompromised. Thank you for following these guidelines to help us lessen the impact of COVID-19 in our community.

Current visitation guidelines

We've updated our visitor guidelines. No visitors under age 16 are permitted.

  • Inpatient pediatric patients: 1 parent/guardian per day
  • ER patients: 1 parent/guardian per day
  • Outpatient appointments: 2 visitors
  • Patients undergoing surgery, procedures, dialysis, infusion or other testing: 1 visitor per day
  • Labor/delivery and mother/infant units: 1 support person/partner per day (doulas are also allowed)
  • TCU patients: visitation only allowed for emergencies

Appointment updates

  • If you or anyone in your household has developed new symptoms such as fever, cough or shortness of breath, call us at 804-828-CHOR (2467) before coming to your appointment to let us know. We will gather additional information from you and provide instructions for next steps.
  • Our outpatient clinics, therapy centers and operating rooms remain open, however we are contacting families to postpone most non-urgent appointments, surgeries and procedures at all locations.
  • For the health of patients and families, siblings will not be allowed to attend visits.
  • The RMHC Sibling Center is closed.
  • We are moving face-to-face clinic appointments to virtual visits by phone or video when possible.
  • We will continue face-to-face appointments for children with urgent, time-sensitive health care needs.
  • Although we do not currently have virtual capabilities for occupational, physical and speech therapy visits, we are actively looking into options.
  • Brook Road and VCU Dental Clinics are closed except for emergency needs.

COVID-19 hotline: 804-628-7425

If your child is a CHoR patient and you have additional questions, call our COVID-19 hotline.

Screenings for patients and visitors

We are screening patients and visitors before they enter our facilities to help flatten the curve of COVID-19 and keep our children, families and team members healthy. Anyone without a VCU Health System badge will be screened.

Screenings are quick and painless:
1 – We’ll ask if you or your child are experiencing cough, sore throat or difficulty breathing
2 – We’ll quickly take your and your child’s temperature with a no-touch thermometer

If you or your child have any of the symptoms above, or have a temp of 100.4 or higher, we’ll ask you to put on a mask and a member of our clinical team will determine the next steps. We're here to care for our kids and families - and we appreciate your cooperation during these times of change.

Latest COVID-19 news

Dr. Godbout smiling The latest on COVID-19: Information and tips from Dr. Godbout

Our pediatric epidemiologist and infectious disease specialist, Emily Godbout, DO, MPH, sat down with us to provide updated information for parents and families.

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Child holding hands with adult behind her Updates to outpatient care due to COVID-19

We're taking critical steps to protect our patients and slow the spread of COVID-19 in our community, including reducing non-urgent outpatient appointments, surgeries and procedures.

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Outlines of patients suffering from different symptoms Fever, congestion, fatigue: What might your symptoms mean?

Is it flu…allergies…COVID-19? Here’s some help decoding the symptoms you and your kids might be experiencing.

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Unhappy, neutral and smiling emoji faces What is social distancing?

We've been hearing a lot about social distancing to help flatten the curve of COVID-19. What exactly is social distancing and what activities are still okay?

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Girl working on an electronic tablet 100+ activities to keep kids learning and active while school’s out

Looking for fun activities to keep your kids learning and moving? There’s something for everyone on this list.

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Woman in scrubs and mask COVID-19: How you can help

There are a number of ways to support the doctors, nurses and patients at CHoR.

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Father and son sitting on couch with cellphone Kid Talk: COVID-19 Q&A

Our child life specialists offer kid-friendly answers to some of the most common COVID-19 questions.

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Woman on couch with cellphone What does it mean to self-quarantine?

How should you go about a self-quarantine, especially if you live in a home with other people and pets?

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Child smiling and eating a sandwich Free lunches for kids

Several area restaurants are offering free lunches for kids during the school closures related to COVID-19.

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Mother and child with cellphone Expanding virtual visits during COVID-19

Is your little one sick? Visit the pediatrician via your smart phone or tablet from the comfort of your home.

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Child hugging stuffed animal COVID-19: A note from our friends at Children’s Hospital Foundation

Our team at Children’s Hospital Foundation has been working diligently to adjust our activities and operations to best support the needs of CHoR, the children and families we serve, and our partners in the community.

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Child with stuffed bear Visiting our hospitals and clinics during the COVID-19 pandemic

Though our patient care philosophy depends on engaging loved ones in the healing process, we have placed some restrictions on visitation to reduce the risk of transmitting COVID-19.

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Child washing hands COVID-19: What you need to know

Emily Godbout, DO, MPH, a pediatric epidemiologist and infectious disease specialist, answered our top questions to provide some insight into COVID-19.

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Child washing hands COVID-19: LO QUE USTED DEBE SABER

Emily Godbout, DO, MPH, una pediatra epidemióloga y especialista en enfermedades infecciosas, ha contestado a nuestras preguntas para proporcionarnos más información.

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Woman and child meditating Anxiety and talking with kids about COVID-19

Our child and adolescent psychiatrists offer some guidance on supporting our children as we navigate this uncharted territory.

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Adult on couch talking with a child La ansiedad y cómo hablar con los niños sobre el COVID-19

Ofrecen orientación en el apoyo a nuestros hijos, también en cuidarnos a nosotros mismos, conforme vamos adentrándonos en un territorio desconocido.

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Pregnant woman COVID-19: What pregnant and new moms should know

We recognize that expectant and new parents might feel anxious about COVID-19. From what to do about upcoming appointments to how to safely care for your newborn baby – we have answers.

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Pregnant woman COVID-19: Qué deben saber las embarazadas y las nuevas mamás

Las embarazadas pueden ser más vulnerables a las infecciones respiratorias virales, incluido el COVID-19 y complicaciones de estas enfermedades.

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Child smiling with his hand on his chin Hematology/oncology patients and COVID-19

We have plans in place to continue critical treatment for cancer and blood disorders. We hope these FAQs will put your mind at ease.

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COVID-19 informational videos




COVID-19 downloadable/printable resources