VCU Health impacts from the global technology outage are stabilized. We expect little to no further impacts to patient care services. Please contact your provider if you have questions about your care.

Insurance and billing

Insurance and billing

When it comes time to pay, we accept most commercial insurance, and all Medicaid and Family Access to Medical Insurance Security plans. Every person has a different insurance situation, so we encourage you to speak to your insurance provider for particular costs and coverages.

New billing system effective December 4, 2021

VCU Health is moving to a new billing system effective December 4, 2021. You may continue to receive statements from PatientCo or you may receive the new billing statement from Epic MyChart. Statements are dependent upon your date of service.

Financial assistance

We treat all children regardless of ability to pay. If you do not have health insurance or worry that you may not be able to pay in full for your care, we may be able to help. It is important that you let us know if you will have trouble paying your bill.

Billing for VCU Medical Center and MCV Physicians

You may receive separate bills for the hospital (including VTCC), physician, radiology, lab services and others. You can pay your physician bill online.

For billing questions, contact:
844-370-5323 (toll free)

As part of VCU Health, it is our mission to provide quality care to all who need it and to provide financial assistance counseling as necessary.

Billing at our Bon Air, Brook Road, Glen Allen, Fredericksburg, Petersburg and Stafford Therapy Centers

For billing questions, call 804-321-7474 and ask for the Patient Accounts Department. Office hours are Monday through Friday, 9 a.m. to 5:30 p.m.

You can also pay your bill online. We've partnered with Patientco to provide you with simple, convenient methods to pay and manage your health care expenses.

The Brook Road Campus provides quality care to all who need it along with financial assistance on an as needed basis. Review the financial assistance policy.

As of January 1, 2021 patients will see a change on outpatient therapy bills and dental bills