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Insurance and billing

Insurance and billing

When it comes time to pay, we accept most commercial insurance, and all Medicaid and Family Access to Medical Insurance Security plans. Every person has a different insurance situation, so we encourage you to speak to your insurance provider for particular costs and coverages.

Financial assistance

We treat all children regardless of ability to pay. If you do not have health insurance or worry that you may not be able to pay in full for your care, we may be able to help. It is important that you let us know if you will have trouble paying your bill.

Billing for MCV physicians and MCV hospitals

You may receive separate bills for the hospital (including VTCC), physician, radiology, lab services and others. You can pay your physician bill online.

For billing questions, contact:
844-370-5323 (toll free)

As part of VCU Health System, it is our mission to provide quality care to all who need it and to provide financial assistance counseling as necessary.

Billing at Children’s Hospital Brook Road and therapy centers

For billing questions, call 804-321-7474 and ask for the Patient Accounts Department.

Office hours are Monday through Friday, 9 a.m. to 5:30 p.m.

The Brook Road Campus provides quality care to all who need it along with financial assistance on an as needed basis.