Children's Emergency Department is now located in Children's Tower: 1001 E. Marshall Street.
Notice: Vendor data security incident
Effective December 4, My VCU Health will no longer serve as the patient portal for CHoR and VCU Health patients. You will not be able to send messages, refill prescriptions or request appointments using My VCU Health or the HealtheLife app.
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The free app allows you to:
ALREADY HAVE AN ACCOUNT? DOWNLOAD THE MYCHART APP
Parents/guardians can gain "child proxy" access to their child’s health information through MyChart. Proxy access allows you to view and manage certain medical information on behalf of your child. The level of access available to both patients and parents/guardians depends on the patient's age.
Online sign up is quick and easy - see details below! You can also request proxy access in person during your next visit.
Note: Due to high volumes of proxy requests with the launch of MyChart, we are experiencing delays in proxy approvals. Once you submit a request online, you should receive an app notification or email within 48 hours. It may take slightly longer during this initial launch period - we promise this new portal is worth the wait! If you have an urgent need for access and have already submitted a request online, please contact the Health Information Office at (804) 828-4423.
Patient access: No MyChart access is provided to children ages 0 - 12.
Parent/guardian proxy access: You can request FULL proxy access to everything in MyChart.
Patient access: Adolescents have full access to their MyChart.
Parent/guardian proxy access: Limited proxy access is available due to a Virginia law* that protects an adolescent's right to privacy. However, your adolescent can also opt to give you greater access to their account (options highlighted in yellow). *Commonwealth of Virginia Code: 54.1-2969.
Patients access: Patients 18+ have full access to their own MyChart.
Parent/guardian proxy access: Patients can grant other adults proxy access.
Parent/guardian proxy access: You can request full proxy access for a child of any age who is unable to consent for themselves. All requests are reviewed by a medical team.
Follow the email instructions to create your username and password within 90 days. The answer to the security question is the last four digits of the patient’s social security number (for minors without a SSN, use the SSN of a parent), or any other four digit number you chose when requesting access.
EpicCare Link replaced Patient Keeper effective December 4, 2021.
EpicCare Link provides a more transparent flow of information between CHoR and community providers and covers all our services and locations.