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Telehealth services

Telehealth services: Virtual health care to help your child

We know that illness and injury doesn’t stop for a pandemic – and neither do we. Health care looks a little different these days. We’re here for our Virginia families in person and “virtually” through telehealth during these challenging times. Telehealth or “virtual visits” are efficient, convenient and safe and can be done for everything from sick visits and physical therapy – to surgery follow-up and well-child checkups.

Connect to a health care provider from the comfort of your home 

To have a virtual visit, you just need a mobile device, tablet or computer with internet connection. You will receive instructions on how to prepare for the visit. On your appointment day, you will be able to discuss any symptoms, review results, schedule a follow-up appointment and more. 

How to schedule a virtual appointment for your child

Step 1: Call 804-828-CHOR or request an appointment online

For physical, occupational or speech therapy appointments, please call the therapy center nearest you

Step 2: When scheduling your child's appointment, choose between a video visit or a telephone visit. We’ll go through the necessary technology and answer any questions you have as we schedule the appointment.

Step 3: On the day of your child’s appointment, we will call you 20 minutes before the appointment to ensure you are ready for your visit. We will be there for any questions, and to make sure everything is ready for you to see your provider.

Your child’s telemedicine appointment: How to get ready and what to expect

Tips for a great telehealth visit

Paying for your telemedicine virtual visit

Due to the public health emergency related to COVID-19, the regular copay amount required at the time of your virtual visit will be $0.

NOTE: You may receive a follow-up bill from your provider for your copay or additional amounts.

Preparing for your virtual appointment: How to get connected face-to-face

Whether your child is a new or existing patient, we offer various ways to connect to the care they need, when they need it. We are using a few different platforms and your provider’s office will determine which platform will be used for your child’s visit.

Once your appointment is scheduled, look for an email that outlines any further step-by-step instructions.

These step-by-step virtual visit guides offer set up assistance:

  1. VCU Health Anywhere
  2. Zoom
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Scheduling a virtual visit

To schedule an appointment with your doctor, or to see a new specialist, call 804-828-CHOR (2467) or request an appointment online.


Request an appointment