Virtual urgent care – care from the comfort of your home

Available from 4 p.m.-midnight

Minor emergencies are never convenient – but our online urgent care clinic is. We’re here for the injuries and illnesses that happen when you least expect them. Our virtual urgent care clinic in Virginia is staffed by pediatric emergency medicine doctors daily, from 4 p.m.-midnight. Receive quality care from the CHoR team you know and trust, from the comfort of your home with our telehealth services. Get answers anywhere via your smartphone, tablet or computer.

Visiting our virtual urgent care clinic is easy and convenient

• No appointment necessary
• Don’t delay your child’s care! We’re open from 4 p.m.-midnight and can see you tonight.
• See a doctor, not a nurse practitioner, who can immediately consult with you about your needs
• Avoid waiting rooms
• Our mobile app is private and secure, so all your information and communication is safe

We recommend calling your pediatrician before seeking urgent care. 

Start my virtual urgent care appointment

Common reasons for a virtual urgent care visit include:

• Allergies
• Asthma attack (minor)
• Burns (minor)
• Cold
• Cough
• Cuts (small/minor)
• Diarrhea
• Rash or minor skin infection
• Sore throat
• Sprains and strains
• Vomiting

Virtual urgent care should not be used for regular well-child check-ups, life-threatening emergencies or mental health crisis needs. If your child is experiencing a mental health crisis, please go to the nearest emergency room or contact their mental health care provider.

Paying for your virtual urgent clinic visit

Due to the public health emergency related to COVID-19, the regular copay amount required at the time of your virtual visit will be $0. However, please note, you may receive a follow-up bill from your insurance company or VCU Health for your copay or additional amounts. This visit will be billed as urgent care, not emergency care.

Emergency room vs urgent care: What is the difference?

Virtual urgent care is intended for Illnesses and injuries that are not life-threatening. If your child is having trouble breathing or another life-threatening emergency, call 9-1-1 or go to the nearest emergency room.

If your child is experiencing any of the following symptoms, we encourage you to seek emergency medical care NOT urgent care:

• High fever
  • >100.3°F in infants younger than 3 months
  • >100.3°F for more than three days in all other children
• Difficulty breathing
• Severe asthma attack
• Severe stomach pain, vomiting or diarrhea
• Concussion
• Broken bone
• Severe dehydration
• Severe cut/wound

Is it safe to take my child to the ER?