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How is CHoR protecting you during COVID-19?
April 09, 2020
How is CHoR protecting you during COVID-19?

What we're doing to protect you during COVID-19

At CHoR, we routinely care for people with all types of infections, and we are well-equipped to safely care for patients with COVID-19 as well.

As part of VCU Health, we have worked closely with the infection control department, hospital leadership and our local and state health departments for months to prepare for COVID-19 in our community. Now that it’s here, we have systems in place to effectively triage, diagnose and treat patients suspected or confirmed to have COVID-19 while taking great measures to protect all of our patients, families and medical providers.

protective measure during COVID-19Safety measures that protect you and your family

The following safety measures are built on the CDC’s guidelines used by children’s hospitals across the country.

  • Masks are required for patients, visitors and team members. If you don’t have a mask, we’ll provide you with one. (Children under 2 should not wear masks.)
  • Modified visitation guidelines remain in place. We know it’s hard and we thank you for understanding that it’s for everyone’s safety. Friends and family can stay connected virtually and send e-cards with well wishes.
  • We’re screening ALL patients and visitors with temperature checks and questions about symptoms.
  • We’re testing patients prior to surgeries, procedures and hospital admissions to be sure we use proper protective gear to keep everyone safe.
  • Team members are asked to self-monitor for symptoms and stay home if they’re sick.
  • Appointments are spaced out so fewer people are in the waiting rooms.
  • We’re using special cleaning and disinfecting processes. You’ll see more cleaning staff working hard for you, too. We are taking extra care to make sure that our exam rooms, waiting rooms, hospital rooms, equipment, bathrooms and everything in-between is safe for our kids, families and team members.
  • Signage throughout our facilities reminds everyone about safety measures, such as masks, handwashing and maintaining distance between groups.
  • Telehealth services continue to expand to limit in-person interactions when appropriate, including our virtual urgent care clinic that is open from 4 p.m. to midnight.

These are challenging times. Thank you for helping us flatten the curve.

We know this isn’t the norm and we know it’s hard. We want siblings to be able to visit their brothers and sisters in the hospital, but these changes are all for the benefit of our patients, families, team members and community. Thank you to everyone who is following these guidelines to help us flatten the curve.

As the understanding of this virus evolves and recommendations change, we will update our safety measures accordingly to best protect and care for everyone.

Do you have questions about COVID-19?

Visit our COVID-19 resource page or call our COVID-19 hotline: 804-628-7425.

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