Customer Service phone numbers listed on all patient billing statements are currently not working. Callers are experiencing fast busy signals, and/or a message that “all circuits are busy”. We are working to resolve the issue as soon as possible. We are sorry for any inconvenience.

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Physician portal

Physician portal: Stay connected with Patient Keeper

If you’re a community physician, our VCU Health Patient Keeper portal gives you access to your patients’ visits, clinical notes, labs and test results.

Download the account application

Log in to Patient Keeper

*Please note that the approval process for gaining access to the VCU Health Patient Keeper physician portal can take an average of three weeks.

Having trouble logging in?

If you’re unable to log in, having system issues, or in need of medical records for a shared patient sooner than it will take for you to get access to the Patient Keeper system please reach out to one of the following:

Community liaisons: We're here to help

Lexi Aman
Outreach and Marketing Specialist, Senior
Northern and Central Virginia
Office: (804) 229-9351




Karol WilsonKarol Wilson, MBA
Outreach and Marketing Specialist, Senior
Central and Eastern Virginia
Office: (804) 239-3819


Have questions? We have answers!

View our latest visitation guidelines, operational updates and news for families and providers.

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