VCU Health impacts from the global technology outage are stabilized. We expect little to no further impacts to patient care services. Please contact your provider if you have questions about your care.

EpicCare Link: Provider portal

EpicCare Link: Provider portal 

EpicCare Link replaced Patient Keeper on December 4, 2021

Log in to EpicCare Link

Request access to EpicCare Link

Your easy, secure connection to CHoR patient records, secure messaging and more

EpicCare Link provides a transparent flow of information between CHoR and community providers and covers all our services and locations. Login via your computer’s web browser to access the following information from your patients’ care with us:

  • Lab, imaging and test results
  • Important notifications and updates
  • Hospital admissions
  • Discharge summaries
  • Consultation notes
  • Orders placed by CHoR providers
  • Future scheduled appointments

EpicCare Link can also be used to:

  • Request consults
  • Place orders
  • Request appointments
  • Send secure messages to CHoR providers

Don’t delay access to your patients’ information – register your practice today!

Does your practice use Epic as its electronic health record?

If so, you do not need to register for EpicCare Link – you’ll have access to the same information via EpicCare Everywhere.

EpicCare Link helpline: 804-802-5963

Available Monday through Friday from 7 a.m. - 6 p.m. 

Have questions about how to access a feature or need a quick tutorial? We can help!

The helpline also offers Zoom help sessions on Thursdays from 1:30 - 3 p.m. An agent can remote in to EpicCare Link and answer your questions in real time. Call the helpline to get the Zoom link and join a session. 

*Requests related to gaining EpicCare Link access should be sent via email to the EpicCare Link Team.


Physician relations team: We're here to help

Our community liaisons can answer service-line questions, conduct facility tours, provide information on pediatric educational (CME) opportunities and share copies of our latest publications.

Lexi Aman
Physician liaison
(804) 229-9351





Sarah Lundberg
Physician liaison
(804) 219-6172



Have questions? We have answers!

View our latest visitation guidelines, operational updates and news for families and providers.

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