Virtual care options

Virtual care connects you to expert providers right from your phone, computer or tablet. Whether you’re at home or on the go, virtual visits are an easy and accessible way to get the care your child needs in a way that fits your schedule.

Virtual care may look like: 

• Having a video call with your provider instead of going to your appointment in person.
• Asking your doctor a question using MyChart.
• Using video calls and digital medical records to get care from a provider in a different location.
• Having your provider talk to a specialist about your care.

How to make and attend a video visit

You don’t have to come to one of our locations to see your provider. When you make an appointment with one of our providers, you can ask about scheduling a video visit.

When it’s time for your video visit, you’ll need:

• A smartphone, tablet or computer with a front-facing camera
• A strong internet or Wi-Fi connection
• A quiet, private space to talk

If you already have a MyChart account, joining your scheduled video visit is easy. Just open the MyChart app and use the built-in video feature to start your visit. If you don’t have a MyChart account, you’ll get an email or text with a secure link to join your video visit.

In-person tele consults

A tele consult lets a provider treat you without being in the same room. If you’re already getting care at one of our locations, a provider in another place can still help. For example, a patient at Tappahannock Hospital or Community Memorial Hospital can talk to a pediatric subspecialist at CHoR without going to Richmond.

Insurance and virtual care

We accept most commercial and government insurance plans.

Interstate care

If you’re outside Virginia, like on a trip or at school, you might not be able to have a video visit with your provider. In general, providers licensed in Virginia can’t treat patients in other states. Billing and insurance can also be a barrier to receiving care from a provider in another state.

If you’re already a patient, you may still be able to send messages to your provider through MyChart while you’re outside of Virginia. Before you leave the state, ask your provider what you can do while you’re away. 

Feedback from families

We needed to see my daughter's specialist and were able to get in quickly with a virtual visit. The doctor addressed our questions and gave me peace of mind. The best part was we did the visit from the comfort of my child's bedroom! - Elizabeth