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Emergency care

Emergency care: When minutes matter, we save lives

Children's emergency room

We see every emergency imaginable – and the most cases in the Richmond region every year. When your child needs immediate or life-saving care, we provide not only emergency treatment to stabilize them, but also a range of pediatric subspecialties from neurosciences to orthopaedics and more to take care of all their needs. 

For the most severely injured children, we also house the region’s only Level 1 pediatric trauma center, as well as the Evans-Haynes Burn Center, a Level 1 pediatric burn center verified by the American Burn Association.

We put quality and safety first, and we’re pioneering new treatments and approaches daily.

Now offering virtual urgent care

Our pediatric emergency specialists are now seeing patients for virtual urgent care visits from 4 p.m. to midnight. Minor emergencies are never convenient but if an unexpected illness or injury arises, we'll be there to care for your child. Learn about the difference between urgent care and emergency care services.

Start my virtual urgent care visit

Emergency room at CHoR: Our doors are open 24/7 – every day of the year, to treat any child, regardless of condition or the ability to pay.

Our 10,000-square-foot emergency department is designed to take care of the youngest patients through teenagers. We offer: 

  • Only designated Level I pediatric trauma center in the region (the first in Virginia). When your child arrives, our triage team assesses their condition and determines whether acute or fast-track care is needed. 
  • Dedicated pediatric radiology suite 
  • Separate entrance and waiting room  
  • 12 large exam rooms, with recliners for families 
  • Four fast-track rooms, where we can treat and release children with conditions such as ear infections, colds and rashes. Our Child life specialists know that emergencies can be stressful for your child (and you). At every stage of care, our child life team is available to talk with your child and explain what is happening to them in the most appropriate ways for their age and condition. The team has master’s level training in how to make this less stressful for your child. 
  • iPads to give kids a distraction
  • Literacy center with books for children to take home 

In addition to emergency physicians, we have a comprehensive team of nurse practitioners, award-winning nurses, social workers and others to provide a continuum of care, as up to 40 percent of pediatric emergency patients are admitted to the hospital. We also can coordinate follow-up treatment for those who are released. 


Who to contact if your child needs emergency care

  • If your child has a life-threatening emergency, call 911 immediately.
  • We’re here 24/7 to provide care. Our address is 1213 E. Clay Street, Richmond, VA 23219
  • Poison Call Center: If you feel your child has been exposed to a poisonous substance, call Virginia Poison Call Center at (800) 222-1222, 24 hours a day. 
  • Child Protection Team: The Child Protection Team evaluates, diagnoses and treats children who have been sexually or physically abused or neglected. To reach the Child Protection Team, call (804) 828-7400

For referring providers and hospitals

To arrange for pediatric transport or speak to the charge nurse, call our emergency room phone number at (804) 828-9111.  

Critical care transport: Critically ill children are transported to CHoR from other hospitals or the scene of accidents at any time – day or night – via our pediatric Critical Care Transport Network, which features two helicopters and ground transport. 

Research and education in emergency medicine 

Nearest emergency room to me

Our medical team meets monthly to review our treatment protocols and implement new evidence-based treatment guidelines. We analyze patient care at CHoR to find ongoing opportunities to improve outcomes.

We also offer pediatric fellowships, which prepare emergency medicine physicians in training in one of the state’s busiest emergency rooms.  Our doctors have access to our simulated training center, where they can prepare to best treat rarer cases that might come through our doors. 

Our medical team also provides pediatric training for first responders across central Virginia. Our efforts in developing and sharing leading-edge protocols to use in the field have been instrumental in achieving the best overall outcomes for our patients. 

Virtual urgent clinic

Don't delay care!

Our virtual urgent care clinic is open from 4 p.m.- midnight.

If your child is experiencing non-life threatening illnesses or injury, be seen by our virtual urgent care clinic team today.

Learn more
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Expert emergency care just for kids

As the region's only Level I pediatric trauma center, we care for everything from the smallest boo boos to the most critical injuries.

The biggest question you might have right now is "Is it a good idea to make my kid to the emergency room or not?" Our latest post highlights how to know if your child might need emergency services.

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