Appointment and visitation FAQs

Masking guidelines

Masking is optional throughout all Children's Hospital of Richmond at VCU facilities, with a few exceptions for direct inpatient care and high-risk patient care areas.

Visitation guidelines

Special considerations: There may be times when your medical team needs to restrict the number of visitors to support the care of your child and other children who are in the hospital. Space and noise limitations may also impact the number of visitors allowed. These decisions will be made at the discretion of the medical team.

Individual units will share more visitation details with families upon admission to inpatient care.

Children's Tower pediatric intensive care (level 9) and acute care pediatrics (levels 10 and 12)

2 adult visitors at the bedside at a time from 8 a.m. – 8 p.m.
2 parents/guardians can spend the night in the room unless otherwise noted by your child's care team
10 adults permitted on patient's approved visitor list throughout their stay
- 2 parents/caregivers are given badges that grant access to your child's unit and amenities (family gym, playrooms, indoor garden, etc.)
- additional adult visitors are given badges that only access your child's unit
Minors/siblings are permitted from 8 a.m. – 8 p.m. and must be supervised at all times
- Siblings do not count towards the 2 visitors at the bedside at a time, i.e. a patient can have 2 parents and siblings at the bedside at once
Visitors are not able to visit if they are sick or symptomatic
NOTE: See special guidelines below for cellular immunotherapies and transplant unit patients who are hospitalized on level 12

Children's Tower acute care pediatrics cellular immunotherapies and transplant unit (level 12)

ALL visitors are required to wear a mask over their nose and mouth at all times unless eating or sleeping
2 adult visitors at the bedside at a time from 8 a.m. – 8 p.m.
2 parents/guardians can spend the night in the room
For the safety of our patients, visitors are asked to minimize the amount of time spent off the unit when visiting CIT patients

Children's ER

2 adult visitors

Transitional Care Unit

2 adult visitors are permitted at the bedside at a time; visits with more than 2 visitors must occur outside of the unit
No restriction on age of visitors
No restriction on visitation times
A parent/guardian may spend the night to participate in care if resident is in a private room

Virginia Treatment Center for Children

2 adult visitors at a time from 8 a.m. - 8 p.m.
4 adults permitted on patient's approved visitor list throughout their stay
1 parent can spend the night in the room
No visitors permitted under age 18

Neonatal Intensive Care Unit

2 adults (age 18+) at the bedside at a time
1 parent can spend the night in the room
Sibling visits must be pre-approved and will be coordinated and pre-scheduled with the bedside nurse/unit leadership
All visitors must participate in hand hygiene with unit specific hand soap prior to entering the unit
Parents of all NICU babies will be banded (with infant ID band)
Visitation may be altered during cold/flu season and at other times to meet the needs of patients