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Quality and safety initiatives

Quality and safety initiatives

A patient-centered approach to ensure we're among the safest hospitals in the country

The first line of the VCU Health mission statement is "to preserve and restore health for all people." Children's Hospital of Richmond at VCU takes that mission seriously by ensuring that we provide care that is safe, timely, effective, efficient, equitable and patient-centered. We strive to be a health system that cures our patients with the highest quality treatments, using the most efficient processes, keeping the patient and family's interests at the center, and working to ensure that the tests and treatments we provide do not lead to harm.

Why do we measure?

We want to be recognized among the safest children's hospitals in the country. In order to do that, we need to know how we compare. Through this website, we have chosen important indicators of how we are doing. We have chosen them not based on what numbers look best, but what metrics are most important to preserve and restore children's health.

Whether our numbers indicate excellence or a need for improvement, we believe that being transparent is the right thing to do. We have a passionate team of providers, nurses and staff and we hold ourselves to a high standard.

Collaborating with other top children’s hospitals and organizations

We collaborate with children’s hospitals across the country to share knowledge. From outcomes for common problems that cause children to be hospitalized like asthma or surgery to ensuring the best care for chronic diseases like Crohn’s disease, CHoR is working together with other top children’s hospitals to ensure that our patients receive the best and safest care.

Children's Hospital Association logo        VIP network logo        Solutions for safety logo   improve care now logo     acs national surgical quality improvement program      high value practice academic alliance logo

Vermont Oxford network logo     cystic fibrosis foundation logo

Learn more about our quality and safety initiatives


Quality Council

Our safety and quality efforts are led by a multidisciplinary team of pediatric experts. From sepsis to unplanned extubations, this council develops and implements QI plans that improve care and outcomes for our patients. Our QI work is shared with peer institutions and coalitions to impact the lives of children across the globe. Although this team is dedicated to QI, everyone at CHoR has a responsibility for quality and safety.

Quality improvement leadership team

Jose Munoz, MD
Jose Munoz, MD Medical director for safety and quality Professor, Division of Infectious Diseases
Matthew Schefft, DO, MSHA, FAAP
Matthew Schefft, DO, MSHA, FAAP Quality Council co-chair Assistant professor, Division of Hospital Medicine
Dory Walczak MS, RN, NE-BC, CPHQ
Dory Walczak MS, RN, NE-BC, CPHQ Quality Council co-chair Director of nursing for acute care pediatrics, critical care and child life

Residency quality improvement track

Ashlie Tseng, MD
Ashlie Tseng, MD Director, pediatric residency quality improvement track Assistant professor, Division of Hospital Medicine

Improvement science and analytics team

Kara Heird, MPH, RNC-OB
Kara Heird, MPH, RNC-OB Interim quality manager, performance improvement coordinator
Erika Liptrap
Erika Liptrap Business intelligence analyst
Jeremy Santoro, MSHA, RD
Jeremy Santoro, MSHA, RD Clinical quality analyst