Appointment and visitation FAQs

Care at our hospitals and clinics

The safety of our kids, families and team members continues to be our top priority.

We’re taking additional safety precautions to keep everyone safe. 

Your child’s illness or injury doesn’t stop for a pandemic – and neither do we. We’re here for kids and families, both in person and virtually.  As a reminder, our ER and inpatient hospitals are always open, ready and safe for your family.

COVID guidelines effective as of March 7, 2022:

Mask policy

  • Patients*, visitors and team members are required to wear a face mask that covers their nose and mouth.
  • Patients and visitors will be asked to wear a level 3 mask, provided at all entrances. 
  • Masks are required at all of our campuses, hospitals, clinics and therapy centers. 
  • Masks are required regardless of vaccination status.

*The CDC does not recommend face masks for children under age 2 or for individuals of any age whose medical condition could limit their ability to wear or remove a mask themselves if they have trouble breathing.

Visitation guidelines:

  • No visitors under age 18 are permitted
  • Inpatient units: Acute Care Pediatrics, Pediatric Intensive Care Unit, Virginia Treatment Center for Children, Neonatal Intensive Care Unit and pediatric patients on specialty units (Bone Marrow Transplant, Epilepsy Monitoring, etc.):
    • 2 adult visitors at a time from 8 a.m. – 8 p.m.
    • Only 1 adult can spend the night in the room; parents cannot split time in the room between 8 p.m. and 8 a.m.
    • Each patient can have 4 adults on their approved visitor list throughout their stay
    • For the safety of our families and team members, visitors are required to wear a mask over their nose and mouth at all times unless they are sleeping. Failure to follow masking guidelines could result in the loss of visitation.
    • Masks are required at all times while outside the patient’s room (in the hall, walking to the cafeteria, etc.)
  • Transitional Care Unit: Visitation is limited and must be scheduled through the TCU social worker
  • Pediatric ER: 2 adult visitors
  • Outpatient appointments: 2 adult visitors
  • Patients undergoing surgery, procedures, dialysis, infusion or other testing: 1 adult visitor

Drive-thru COVID testing for children and teens

We offer convenient, drive-thru COVID-19 testing for children of all ages who have been exposed to COVID-19 or are experiencing COVID-19 symptoms. Testing is done via a simple swab of the inside of the nose and results are typically available within 24-48 hours and viewable in the patient portal.

  • Tests can be ordered by your regular CHoR provider.
  • Drive up AFTER you confirm an order for a COVID test with your provider.
  • No appointment is needed for testing. 
  • NOTE: You cannot arrive for a test without first confirming with your provider.

Testing location and schedule

Patient and Visitor Parking Deck
529 N. 12th St., Richmond, VA 23219

  • Monday, Tuesday, Wednesday and Friday: 7 a.m. to 3:30 p.m.
  • Thursday: CLOSED 
  • Saturday: 8 a.m. – noon  

The safety of our kids and families continues to be our top priority.

COVID-19 vaccine now available for ages 5+

Our pediatricians support the science and recommendations from the FDA, CDC and AAP. We understand all children and families are different. If you have questions about your child’s medical conditions and getting the vaccine, we recommend that you speak with your health care provider for medical guidance. Vaccination is a personal decision, but also one we believe will help put an end to the COVID-19 pandemic.

Learn more about the vaccine
Virtual care from the comfort of your home

Virtual care from the comfort of your home

Your child’s illness or injury doesn’t stop for a pandemic – and neither do we. We're here for telemedicine appointments to help you get the care you need when you need it. 

Learn more about telehealth