Appointment and visitation FAQs

COVID-19 vaccine appointments

The COVID-19 vaccine is now available for children ages 6 months and up. Call 804-828-CHOR (2467) to schedule an appointment. Learn more about the COVID-19 vaccine.

Care at our hospitals and clinics 

Your child’s illness or injury doesn’t stop for a pandemic – and neither do we. We’re here for kids and families, both in person and virtually.  As a reminder, our ER and inpatient hospitals are always open, ready and safe for your family.

COVID-19 guidelines effective as of March 7, 2022

Mask policy

  • Patients*, visitors and team members are required to wear a face mask that covers their nose and mouth.
  • Patients and visitors will be asked to wear a level 3 mask, provided at all entrances. 
  • Masks are required at all of our campuses, hospitals, clinics and therapy centers. 
  • Masks are required regardless of vaccination status.

*The CDC does not recommend face masks for children under age 2 or for individuals of any age whose medical condition could limit their ability to wear or remove a mask themselves if they have trouble breathing.

Visitation guidelines

  • No visitors under age 18 are permitted
  • Inpatient units: Acute Care Pediatrics, Pediatric Intensive Care Unit, Virginia Treatment Center for Children, Neonatal Intensive Care Unit and pediatric patients on specialty units (Bone Marrow Transplant, Epilepsy Monitoring, etc.):
    • 2 adult visitors at a time from 8 a.m. – 8 p.m.
    • Only 1 adult can spend the night in the room; parents cannot split time in the room between 8 p.m. and 8 a.m.
    • Each patient can have 4 adults on their approved visitor list throughout their stay
    • For the safety of our families and team members, visitors are required to wear a mask over their nose and mouth at all times unless they are sleeping. Failure to follow masking guidelines could result in the loss of visitation.
    • Masks are required at all times while outside the patient’s room (in the hall, walking to the cafeteria, etc.)
  • Transitional Care Unit: We have unrestricted inside visitation and visitors are encouraged to contact the TCU social worker to schedule use of a visitation room.
  • Pediatric ER: 2 adult visitors
  • Outpatient appointments: 2 adult visitors
  • Patients undergoing surgery, procedures, dialysis, infusion or other testing: 1 adult visitor

Drive-thru COVID testing for children and teens

We offer convenient, drive-thru COVID-19 testing for children of all ages who have been exposed to COVID-19 or are experiencing COVID-19 symptoms. Testing is done via a simple swab of the inside of the nose and results are typically available within 24-48 hours and viewable in the patient portal.

  • Tests can be ordered by your regular CHoR provider.
  • Drive up AFTER you confirm an order for a COVID test with your provider.
  • No appointment is needed for testing. 
  • NOTE: You cannot arrive for a test without first confirming with your provider.

Testing location and schedule

Patient and Visitor Parking Deck
529 N. 12th St., Richmond, VA 23219

  • Monday, Tuesday, Wednesday and Friday: 7 a.m. to 3:30 p.m.
  • Thursday and Saturday: 7 – 11 a.m. 
  • Sunday: CLOSED

COVID-19 vaccine now available for ages 6 months+

We support the science and recommendations from the FDA, CDC and AAP. We understand all children and families are different. Vaccination is a personal decision, but also one we believe will help put an end to the COVID-19 pandemic. If you have questions about the vaccine, please speak with your health care provider.

Learn more about the vaccine

The safety of our kids and families continues to be our top priority.

Virtual care from the comfort of your home

Virtual care from the comfort of your home

Your child’s illness or injury doesn’t stop for a pandemic – and neither do we. We're here for telemedicine appointments to help you get the care you need when you need it. 

Learn more about telehealth