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Appointment and visitation FAQs

Care at our hospitals and clinics

The safety of our kids and families continues to be our top priority.

We’re taking additional safety precautions to keep you, our team members and the community safe.

Your child’s illness or injury doesn’t stop for a pandemic – and neither do we. We’re here for kids and families, both in person and virtually. We are responsibly restoring clinics, surgical services and therapies that were temporarily postponed or closed due to COVID-19. As a reminder, our ER and inpatient hospitals are always open, ready and safe for your family.

Our goal is to keep patients, visitors and health care providers safe, while caring for everyone who needs us – and we have measures in place to do just that.

Current visitation guidelines:

  • No visitors under age 18 are permitted
  • Acute Care Pediatrics, Pediatric Intensive Care Unit,  Virginia Treatment Center for Children, Neonatal Intensive Care Unit and pediatric patients on specialty units (Bone Marrow Transplant, Epilepsy Monitoring, etc.):
    • 2 adult visitors at a time from 8 a.m. - 8 p.m., 1 adult can spend the night in the room
    • Each patient can have 4 adults on their approved visitor list throughout their stay (only 2 of these approved visitors can visit at a time)
    • NICU: 2 adults banded with infant identification band
  • Virginia Treatment Center for Children: 1 adult visitor per day from 7 - 9 p.m.
  • Transitional Care Unit: Visitation is limited and must be scheduled through the TCU social worker
  • Pediatric ER: 2 adult visitors
  • Outpatient appointments: 2 adult visitors
  • Patients undergoing surgery, procedures, dialysis, infusion or other testing: 1 adult visitor

Safety measures that protect you and your family

The following safety measures are built on the CDC’s guidelines used by children’s hospitals across the country.

  • Masks are required for patients, visitors and team members. If you don’t have a mask, we’ll provide you with one. (Children under 2 should not wear masks.)
  • Modified visitation guidelines remain in place. We know it’s hard and we thank you for understanding that it’s for everyone’s safety. Friends and family can stay connected virtually and send e-cards with well wishes.
  • We’re screening ALL patients and visitors with temperature checks and questions about symptoms.
  • We’re testing patients prior to surgeries, procedures and hospital admissions to be sure we use proper protective gear to keep everyone safe.
  • Team members are asked to self-monitor for symptoms and stay home if they’re sick.
  • Appointments are spaced out so fewer people are in the waiting rooms.
  • We’re using special cleaning and disinfecting processes. You’ll see more cleaning staff working hard for you, too. We are taking extra care to make sure that our exam rooms, waiting rooms, hospital rooms, equipment, bathrooms and everything in-between is safe for our kids, families and team members.
  • Signage throughout our facilities reminds everyone about safety measures, such as masks, handwashing and maintaining distance between groups.
  • Telehealth services continue to expand to limit in-person interactions when appropriate, including our virtual urgent care clinic that is open from 4 p.m. to midnight.

Frequently Asked Questions (FAQ's)

Tachycardia doesn’t stop for a pandemic – and neither do we.

The safety of our kids and families continues to be our top priority.

Care at CHoR during coronavirus

Nicole, age 14, kidney transplant patient

"Everyone has been so nice and we’re very happy with the experience and how soon they’ve been able to see my daughter when she needs an appointment. Compared to other places, it’s been exceptional. The safety measures they have taken have been awesome and it’s really stressful right now for everyone, so to have this is great."

-Nicole’s mom, Brunilda

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Urgent care

Visiting the emergency room

We have been, and always will be here, to help patients in an emergency.

If your child is experiencing a life-threatening emergency, call 9-1-1 immediately.

For a more convenient visit at home, visit our virtual urgent care clinic, open from 4 p.m. to midnight.

 

Is it safe to go to the ER right now?
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Telehealth appointments

Virtual care from the comfort of your home

Your child’s illness or injury doesn’t stop for a pandemic – and neither do we. We're here for telemedicine appointments to help you get the care you need when you need it. 

Learn more about telehealth
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