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Telehealth FAQs

Understanding how telehealth works

During this challenging time, it’s important that we continue to put you and your child first, which is why we are offering telemedicine appointments

Understandably, you have a lot of questions about how this works. We encourage you to read the most frequently asked questions below and reach out with any additional questions you might have by calling (804) 828-CHOR.

What is telehealth/telemedicine/a virtual visit?

Telemedicine is the use of electronic communications, via phone or video, for a patient appointment. Virtual health care has seen a rise since the coronavirus (COVID-19) outbreak and will likely continue to play an important role in alternative ways we are making sure we can see our patients safely and efficiently.

My child has COVID-19 symptoms, should I schedule a virtual visit?

If your child is experiencing COVID-19 related symptoms, you should first call your primary care physician. If they are not available, please call us to discuss next steps without before leaving your home. If your child is experiencing an emergency, or has trouble breathing, call 9-1-1.

Does my child need to have an appointment for a virtual visit?

If your child is experiencing non-life threatening illness or injury, but is facing a minor emergency, we encourage you to start a virtual urgent care visit. Our pediatric urgent care staff is available for a video visit from 4 p.m.-midnight and can help.

Why should I schedule a telemedicine appointment?

We know that illness and injury doesn’t stop for a pandemic – and neither do we. Health care looks a little different these days. We’re here for you in person and “virtually” through telehealth during these challenging times. While we are gradually re-opening services at our hospitals and clinics, we are also providing face-to-face visits from the comfort of your home.

We are also able to use telemedicine visits to help determine if your child should be seen in our facilities in person.

Please do not delay emergency care during the pandemic or at any time. It is safe to come to our emergency room and other families.

How do you know if your child’s symptoms require an emergency care visit? Read more here.

How does a virtual visit differ from an in-person visit?

Telehealth is a different way to deliver the same great service and care to your child. 

As Jessica Lynn, MS, OTR/L and Kristen Monroe, MS, CCC-SLP explain, "Teletherapy isn’t a different type of therapy; it is a different mode of therapy." This is the case for telemedicine. It is a different mode of providing the same great care you've come to expect.

Does my child need to be an existing patient?

We are currently seeing new and existing patients for these appointments and encourage you to call us or request an appointment online.

How much does a telemedicine appointment cost?

Virtual visits will not cost more than in-person visits, but depending on the health insurance coverage plan, a patient’s copay for in-person and virtual visits may now be the same.  

We are committed to providing our patients access to affordable health care. Patients with more questions can visit our financial assistance page or call our Financial Counseling Call Center at (804) 828-0966.

Should my child be seen at the ER or the urgent clinic?

Virtual urgent care is intended for Illnesses and injuries that are not life-threatening. If your child is having trouble breathing or another life-threatening emergency, call 9-1-1 or go to an emergency room near you.

Scheduling a virtual visit

To schedule an appointment with your doctor, or to see a new specialist, call 804-828-CHOR (2467) or request an appointment online.


Request an appointment