Why did the name on my bill change?
As of January 1, 2021, the legal name on Brook Road Campus dental bills has changed from Children’s Rehabilitative Services to VCU Health Children’s Services at Brook Road.
Why is this change happening?
Children’s Hospital and VCU Medical Center joined together in 2010 to create a full-service, comprehensive children’s hospital, Children’s Hospital of Richmond at VCU. Since our affiliation in 2010, many of our operational processes have changed behind the scenes to further integrate under the VCU Health System umbrella. These changes are all designed to enhance the patient experience and improve operational efficiencies.
What does this change mean for the services my child receives?
Not much! The change in the legal provider name you see on your bill is not due to any negative factors like financial trouble or COVID-19. Our dental services remain strong and are thriving. Your child will still have access to the same services, specialists and care you have come to know and trust.
Who do I contact if I have questions about my bill?
Your billing team is not changing! The same team members are still here to answer your questions and assist with payments. Call Rose Steele at 804-228-9278.
Do I need to call a different number to schedule an appointment?
That’s not changing either! Call 804-228-5818 to schedule an appointment.
Can I still see my favorite dentist?
Yes! You’ll have access to the same care and team.
Is the cost of care going up?
No, your cost of care will not increase.