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Brook Road Patient Rights and Responsibilities

The patient and family have the right:

  • To care that is considerate and respectful of his/her personal values and beliefs
  • To communicate with those responsible for the patient's care and to receive adequate information about treatment, the patient's progress and alternatives for care
  • To give consent for treatment or to refuse treatment, and to receive information about risks and benefits involved in each
  • To the effective assessment and management of pain
  • To reasonable privacy during medical care and treatment including the right to have a person of one's own gender present during certain parts of an examination
  • To be advised as to the reason for individuals not directly involved in the patient's care that are present during treatment or consultation
  • To have patient information treated as confidential, including records and communications involving care and payment
  • To receive adequate instruction about self-care between visits to the hospital
  • To ask for an interpreter when the patient/family does not speak or understand the English language
  • To expect a safe environment, including safe practices by those treating the patient
  • To voice complaints about care, and to have those complaints reviewed and, when possible, resolved

You are encouraged to voice concerns to your therapist, doctor or other staff member. If your concerns are not addressed to your expectations, you are welcome to call (804) 249-8634 and ask to speak to the patient advocate.

The patient and family have the responsibility:

  • To keep us informed of any changes to your child's contact or insurance information
  • To make sure your insurance benefits cover the service you are requesting
  • Provide information necessary for insurance processing of the patient's hospital and clinic bills, and/or make other arrangements for payment.
  • To accompany your child to his/her first appointment to sign consents and receive necessary information
  • To be on time for your appointments. If you are more than fifteen minutes late, you will have to reschedule your appointment or wait for a possible opening.
  • To give at least a 48 hour notice for cancelled appointments. Patients who don't attend an appointment and don't give any notice, may be charged a $25 fee unless prohibited by their insurance company.
  • To contact us if you are going to be late
  • To provide required payments at the time of service
  • To bring the necessary items to each appointment
  • To assist with preventing the spread of disease in the hospital by keeping children at home if they have a contagious illness or have a fever, rash, diarrhea, or vomiting
  • To provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters related to the patient's health, behavior, and interests
  • To participate in your child's treatment and follow the treatment plan recommended for your child's care
  • To make sure that you understand what your doctor, nurse, or therapist is telling you about your child's care and progress
  • Be sure to ask questions
  • To be considerate of other patients and to see that the patient's visitors are considerate as well, particularly with reference to noise, visiting rules, and any activity which may be annoying to nearby patients
  • To help us maintain a safe environment for you and your child by communicating any safety concerns to your doctor, nurse, or therapist
  • To follow the hospital rules and regulations affecting patient care and conduct
  • To follow the instructions for self-care and activities between visits
  • To provide continuous supervision of your child/children while visiting the hospital or therapy center

The patient and family are partners in safety:

  • Make sure your provider checks your identity before administering a medication or treatment.
  • Carry a list of all of your medications, including over-the counter medications and vitamins, and keep it current. Provide it to any caregiver. Tell your provider about allergies or side effects to medications.
  • Make sure your provider washes his/her hands before treating your child.
  • Report concerns about safety issues to your clinician or the safety officer at (804) 321-7474. If a significant issue is not resolved, contact the agency that accredits our outpatient services – The Joint Commission (800) 994-6610.

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For Appointments,
Call 1.804.828.2467.

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